About the Role
Marafi Group is seeking a hands-on IT Engineer to maintain and support the company's IT infrastructure across the Head Office, project sites, yards, workshops and other operational locations.
The role will support users, networks, systems, Microsoft 365, business applications, IT assets, cybersecurity, CCTV and site connectivity, helping ensure reliable and secure IT operations across marine and construction activities.
Key Responsibilities
- Install, configure, maintain and troubleshoot computers, laptops, printers, scanners and other IT equipment.
- Maintain LAN/WAN, Wi-Fi, VPN, routers, switches, firewalls and network connectivity.
- Monitor network performance and troubleshoot connectivity issues across offices and project locations.
- Provide day-to-day technical support to users at the Head Office and project sites.
- Troubleshoot Windows, Microsoft Office, Outlook, hardware, software, printer and network issues.
- Set up computers, email accounts, user profiles and system access for new employees.
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, Word and Excel.
- Support company business applications, ERP systems, document-management and project-management solutions where applicable.
- Maintain antivirus, endpoint protection, system updates, patches and other IT security controls.
- Support system backups, data recovery and IT access-control procedures.
- Install, configure and troubleshoot CCTV, biometric and access-control systems where required.
- Support IT mobilization and demobilization of project and site offices.
- Maintain accurate records of laptops, desktops, printers, network equipment, mobile devices, software licences and other IT assets.
- Coordinate IT equipment purchasing, repairs, warranties and replacements with suppliers.
- Liaise with internet providers, telecom companies, software vendors and IT service providers.
- Maintain IT contracts, licences, warranties, renewal records and technical documentation.
Experience & Requirements
- Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Network Engineering or a related discipline.
- Minimum 3–5 years of relevant IT experience.
- Experience in construction, marine contracting, EPC, offshore or another project-based environment is preferred.
- Experience supporting multiple offices or project locations is preferred.
- Good knowledge of networking, Microsoft 365, Windows environments and IT support.
- Experience with inventory, asset-management and business applications is an advantage.
- UAE/GCC experience would be an advantage.
- UAE Driving Licence would be an advantage due to the requirement to support different project locations.
- Strong troubleshooting, communication and organizational skills.
Preferred Certifications
- Microsoft certifications.
- CCNA.
- CompTIA A+, Network+ or Security+.
- Fortinet or equivalent firewall/network-security certification.
- ITIL certification.
Working at Marafi
We value professionalism, accountability, teamwork and a strong commitment to quality and safety. Our people are expected to take ownership of their work and contribute to the effective delivery of Marafi's projects and operations.